![]() If you previously enabled Duo Restore for third-party accounts and made a backup, you can restore the account to your device. If the application provided recovery codes to you when you enabled two-factor authentication, use a recovery code to log into the application, then visit the security settings where you first set up 2FA to restore Duo Mobile passcode access. When setting this up, you likely logged into those sites, visited the security settings for your account, and scanned a QR code provided by that site with Duo Mobile.ĭuo does not have access to your third-party accounts or account credentials, so our Support Team is unable to help if you become locked out of these accounts. You can use Duo Mobile to generate passcodes for use with third-party services like Instagram, Facebook, Snapchat, and others. I use Duo Mobile to generate passcodes for services like Instagram and Facebook, and I can't log in. While it's important that you contact your administrator if you lose your phone, remember that your password will still protect your account. If you aren't able to log in to Duo at all then your Duo administrator can disable the missing phone for authentication and help you log in using another method. If your organization enabled Duo's self-service feature and you had previously enrolled a second authentication device you can use My Settings & Devices to delete your lost or stolen phone. If you've tried the suggestions here but can't get Duo Push working or reactivate your device yourself, please contact your organization's Duo administrator to request reactivation of Duo Mobile.Ĭontact your Duo administrator immediately if you lose your phone or suspect that it's been stolen! See the My Settings & Devices guide for instructions. If you can't get Duo Push working on your own and your administrator has enabled Duo's device management portal, you can log in with a passcode generated by the Duo Mobile app and send a new activation link to your phone. Should none of these actions help, see the Duo Knowledge Base for additional iOS and Android troubleshooting steps.
0 Comments
Leave a Reply. |